Our Guarantee - Living Fuel Nutritional Products On- Line Store Guarantee


Privacy & Security

Your privacy and secure online shopping is our number one concern. At  the Living Fuel On-Line Store we use secure web pages to take all orders and to display personal information. We utilize Secure Socket Layer (SSL) software, a security standard supported by Microsoft Internet Explorer (3.0 and higher) and Netscape Navigator (2.0 and higher).

Privacy

We respect your privacy and do not sell, lease or share your personal information to any other organization, for any reason. We protect your personal information and secure it in association with your Login Name and Password. Your contact information (like email and shipping address) is collected when you send us email, make purchases or subscribe to our newsletter. We use your contact information to send information and products you've requested, or notify you of website resources we believe may interest you.

Security

Shopping online at Living Fuel On-Line Store is secure. We encrypt credit card numbers and all personal information you submit when ordering, so it is unreadable in transit over the Internet. We use Secure Socket Layer (SSL) software, a security standard supported by Microsoft Internet Explorer (3.0 and higher) and Netscape Navigator (2.0 and higher). Personal information such as your password, address, and credit card number is encrypted (using 128-bit encryption) for transit over the Internet. This encryption makes business transactions over the Internet even more secure than purchasing by telephone.

Protection

In the unlikely event of unauthorized charges to your credit card as a result of shopping at the On-Line Store, we will cover your liability up to $50.00. If the charges in question resulted through no fault of your own, we will then credit your credit card to a maximum of $50.00 and send you a letter that confirms our reimbursement. Most credit card issuers cover all amounts over the initial $50.00. This means that in most cases you are fully covered for unauthorized use. Check with your credit card issuer for their policy.

Placing an Order

Online Orders

Ordering on the Living Fuel On-Line Store is fast and secure. If you’re concerned about online shopping safety, please read our Security Guarantee. Follow these five simple steps to place your order:

  1. Find the product you wish to purchase.
  2. To add the item to your shopping cart, click "Add to Cart".
  3. You will automatically go to the Shopping Cart and see your product there. To change quantities (if you want more than one) click in the quantity field and type in the number you want and click "Update Quantities"
  4. To continue shopping for other products, click "Continue Shopping"
  5. When you finish shopping and want to check out, click "Checkout Now" (it's on the Shopping Cart page at the bottom).
  6. Fill out the shipping and billing information forms and click "Submit your Order".
Phone Orders

You also have the option of ordering via telephone to our Order Processing Department:

Call 1-866-580-3835 (toll free in the U.S.) with your order, or for help with any questions you may have. You may also call us locally at 813-254-0777.

Order Changes and Cancellations

We are happy to attempt to cancel an order, but because of our fast order processing we may be unable to change your order before it leaves our warehouse. Return information and procedures are included with each package. If you would like to change or cancel an order, please contact us at customerservice@livingfuel.com

Rates and Policies

Living Fuel offers shipments via UPS to addresses within the 48 Continental United States.  Orders shipping to a P.O. Box will be sent via USPS Priority Mail.

  • UPS Ground (3-5 Business Days)
  • UPS 3 Day Select (3 Business Days)
  • UPS 2nd Day Air (2 Business Days)
  • UPS Next Day Air (Next Business Day)
  • USPS Priority Mail - For P.O. Box addresses

 

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